Ships from Phoenix, AZ within 3-5 business days (unless otherwise noted).
Expedited Shipping available at checkout.
Tracking info sent via email once shipped.
We currently do not ship internationally through our website. Please email contact@theflamingmoth.com for details and rates for international shipping.
All of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded.
We will replace or refund products damaged during shipment if proof of damage is submitted within 7 days of delivery. The buyer is responsible for shipping cost on all return items.
Please email contact@theflamingmoth.com with your order number, description of the damage, and photos of both the inside and outside of the package.
We’re not responsible for lost or stolen packages once they’re scanned by the carrier.
Please contact the carrier directly if your package is marked as delivered but missing.
Consider shipping to an address where someone is always present to receive your delivery.
All sale products are final sale and are not eligible for returns or exchanges. Online discounts and promotional codes cannot be combined with sale items.
All custom gift sets are final sale and are not eligible for returns or exchanges.
Bulk and private label orders that have been pre-approved are made to order and are final sale. We are a small batch operation so any custom bulk orders are not eligible for returns or exchanges.